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Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

[COMPANY] (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at [WEBSITE], use our services, or otherwise interact with us.

This website uses integrated software components and services provided by Cubby Enterprises, Inc. for storage unit management, reservations, and customer communications. For details on how Cubby Enterprises, Inc. handles data collected through these services, please review their privacy policy at:
https://www.cubbystorage.com/privacy-policy

By accessing or using our website or services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

Personal Information You Provide

We collect personal information you voluntarily provide when you:

  • Make a reservation or rent a storage unit

  • Create an account on our website

  • Contact us with questions or requests

  • Sign up for newsletters or promotional materials

  • Participate in surveys, contests, or promotions

  • Make payments or provide billing information

This information may include:

  • Full name and contact information (phone number, email address, mailing address)

  • Government-issued identification

  • Payment information (credit card or bank details)

  • Storage unit preferences and rental history

  • Emergency contact information

  • Vehicle information (if applicable)

  • Communications with customer service

Information We Collect Automatically

When you visit our website, we automatically collect information such as:

  • IP address and location data

  • Browser type and version

  • Operating system

  • Pages viewed and time spent on our site

  • Referring website or source

  • Device identifiers

  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

  • Cubby Enterprises, Inc.

  • Payment processors (e.g., Stripe, Payabli)

  • Identity verification services

  • Marketing and lead generation partners

  • Public records and databases

  • Social media platforms (if applicable)

  • Website hosting and development partners

How We Use Your Information

Providing Services

We use your information to:

  • Process reservations and rental agreements

  • Manage storage unit accounts

  • Process payments and billing

  • Provide customer support

  • Verify identity and prevent fraud

  • Manage facility access and security

Communications

We may use your information to:

  • Send confirmations and account updates

  • Deliver important service-related notices

  • Send promotional communications (with consent)

  • Respond to inquiries

  • Conduct customer satisfaction surveys

Business Operations

We use information to:

  • Improve our website and services

  • Analyze usage and customer preferences

  • Conduct market research

  • Comply with legal requirements

  • Prevent fraud and unauthorized access

Marketing and Advertising

With consent, we may:

  • Personalize your website experience

  • Display relevant advertisements

  • Measure marketing effectiveness

  • Send targeted promotions

Text and Phone Communications

Consent to Receive Communications

By providing your phone number, you provide express written consent to receive communications via:

  • SMS/MMS text messages

  • Voice calls (including prerecorded or autodialed)

  • Push notifications (if applicable)

Types of Communications

Transactional Messages (Required):

  • Rental confirmations and leases

  • Payment receipts and reminders

  • Account and access notifications

  • Security alerts

  • Emergency notices

Promotional Messages (Opt-In Required):

  • Special offers and discounts

  • Facility updates

  • Seasonal promotions

  • Referral programs

  • Surveys

Message Frequency & Timing

  • Transactional messages: As needed

  • Promotional messages: Up to 0–5 per month

  • Hours: 8:00 AM – 8:00 PM (local time)

  • Emergency messages: Any time

Opt-Out Instructions

Promotional Messages:

  • Reply “STOP” to any promotional text

  • Call us at [NUMBER]

  • Email [EMAIL]

  • Update preferences in your account

Transactional Messages:
You cannot opt out while maintaining an active account.

Message & Data Rates

Standard carrier messaging and data rates may apply. We do not charge for messages.

Communication Providers

We use Twilio for text and voice communications. By consenting, you acknowledge:

  • Your phone number and message content are shared with Twilio

  • Twilio’s privacy policy applies

  • Additional providers may be used as needed

Phone Call Recording

Calls may be recorded for quality assurance and training. By calling or accepting calls, you consent to recording.

How We Share Your Information

Service Providers

We may share information with:

  • Cubby Enterprises, Inc.

  • Twilio

  • Website hosting providers

  • Payment processors

  • Identity verification services

  • IT and security vendors

  • Legal and professional advisors

Business Partners

  • Marketing partners (with consent)

  • Analytics providers

  • Advertising networks

Legal & Safety Requirements

We may disclose information to:

  • Comply with laws or court orders

  • Protect rights, property, or safety

  • Prevent fraud or illegal activity

  • Enforce agreements

Business Transfers

Information may transfer in the event of a merger, sale, or acquisition.

Data Security

We use appropriate safeguards including:

  • Encryption in transit and at rest

  • Secure storage and access controls

  • Regular security reviews

  • Employee training

  • Certified payment processors

No system is completely secure; we cannot guarantee absolute security.

Your Rights and Choices

Access & Correction

You may:

  • Access or update information in your account

  • Request access or corrections by contacting us

Communication Preferences

You may:

  • Unsubscribe from promotional emails

  • Reply “STOP” to promotional texts

  • Update preferences through your account

Transactional communications will continue as required.

Account Deletion

You may request account deletion, subject to:

  • Legal retention requirements

  • Fraud prevention needs

  • Outstanding obligations

California Privacy Rights

California residents may have rights under CCPA, including:

  • Right to know

  • Right to delete (with exceptions)

  • Right to opt out of data sale

  • Right to non-discrimination

Cookies & Tracking Technologies

We use cookies to:

  • Save preferences

  • Analyze usage

  • Personalize content

  • Enhance security

You may disable cookies in your browser, but some features may not function properly.

Children’s Privacy

We do not knowingly collect data from children under 13. If such data is identified, it will be deleted promptly.

International Transfers

Your information may be processed outside your country of residence with appropriate safeguards in place.

Changes to This Policy

We may update this Privacy Policy by:

  • Posting the updated version

  • Updating the “Last Updated” date

  • Providing legally required notices